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Website Management

About

Your website is the digital headquarters of your business, and keeping it secure, fast, and up-to-date is essential for maintaining credibility, protecting your investment, and ensuring a seamless user experience. Our website management service handles all the ongoing maintenance and updates your site needs—from content edits and product publishing to security patches and performance monitoring—so you can focus on running your business while we keep your website running smoothly. We proactively manage both front-end updates and back-end maintenance, providing monthly reports on all changes and recommendations for continuous improvement.

Front-End Website Updates:

  • Text-based page updates and content edits
  • Photo and image replacement
  • New product publishing and updates
  • Content formatting and organization
  • Menu and navigation updates
  • Basic layout adjustments

Back-End Website Maintenance:

  • Plugin and app updates
  • Security monitoring and updates
  • Core CMS updates (WordPress, Shopify, etc.)
  • Backup monitoring and verification
  • Performance monitoring
  • Compatibility testing after updates

Monthly Deliverables:

  • All requested website updates completed
  • Monthly update report showing changes made
  • Recommendations for improvements or optimizations

Note: Major redesigns, custom development projects, or platform migrations require a separate mutually approved scope and timeline.

TECHNICAL CAPABILITIES

We Handle:

  • Content updates and edits
  • Image and media management
  • Product publishing and updates
  • Plugin/app updates and maintenance
  • Security monitoring and updates
  • Performance optimization
  • Basic troubleshooting and bug fixes
  • CMS training and support
  • Backup monitoring

Platforms We Work With:

  • WordPress (custom themes and standard themes)
  • Shopify
  • WooCommerce
  • Squarespace
  • Other major CMS platforms may be available upon request

We Partner With Your Team On:

  • Major design changes requiring approval
  • Content strategy and planning
  • E-commerce configuration and setup
  • Third-party integrations and APIs
  • Advanced functionality requirements

We Don’t Handle:

  • Full website redesigns (separate project scope required)
  • Custom development and coding (separate project scope required)
  • Domain and DNS management (we can coordinate with your provider)
  • Email hosting and configuration
  • Server administration beyond CMS-level access

Note: We offer custom website design and development, SEO, Digital Advertising Management, Email & SMS Marketing, and Social Media Management as separate service offerings.

TECHNICAL EXPERTISE

Our website management is backed by expertise in:

  • Custom WordPress and Shopify development (theme-native custom post types, no bloated builders)
  • SEO-optimized content structure and architecture
  • Conversion-focused user experience design
  • Information architecture and content strategy
  • Industry-standard development best practices
  • System extensibility and plugin ecosystem integration
  • WPEngine hosting configuration and optimization
  • Gravity Forms and advanced form functionality
  • E-commerce platforms and payment processing
  • Performance optimization and security hardening

COMMON WEBSITE UPDATES

Examples of work that fits within monthly allocation:

  • Update homepage banner images and text
  • Add new products to e-commerce catalog
  • Edit existing page content and copy
  • Replace images throughout site
  • Update contact information or hours
  • Add new blog posts or news items
  • Update pricing or service information
  • Menu and navigation changes
  • Plugin updates and security patches
  • Form field modifications

Examples of work requiring additional hours or separate project scope:

  • Complete page redesigns
  • New page templates or layouts
  • Custom functionality development
  • Third-party API integrations
  • Platform migrations
  • Full website redesigns
  • E-commerce setup and configuration
  • Advanced custom development

GETTING STARTED

What We Need From You:

  • Admin access to website CMS
  • Access to hosting account (if applicable)
  • FTP/SFTP credentials (if applicable)
  • Brand guidelines and visual assets
  • List of immediate updates or changes needed
  • Website goals and priorities
  • Access to any existing website documentation

First 30 Days:

  • Website audit and health check
  • Security and performance assessment
  • Backup verification
  • Plugin/app inventory and update recommendations
  • Priority updates completed
  • Communication workflow established

Ongoing Service:

  • Submit update requests via email or Slack
  • Updates completed per priority and timeline
  • Monthly maintenance performed automatically
  • Monthly summary report provided

Ready to get started?